In all written correspondence, please include your full name, mailing address and telephone number, and indicate the test(s) about which you are requesting information. Include your TEA ID number, if available.

General Inquiries

Contact ETS for test registration-related issues and questions/issues regarding payment, admission tickets and score reporting.

Texas Educator Certification Program
PO Box 6001
Princeton, NJ 08541-6001


Telephone: 1-800-205-2626 (U.S., U.S. Territories and Canada)
 1-609-771-7393 (all other locations)
Hours: Monday-Friday 8 a.m. - 5 p.m. CT
Fax: 1-973-735-0156 or 1-866-484-5860

Test Use/Certification

If you have questions about which test(s) you need to take or about certification requirements for Educator Preparation Program (EPP) candidates, contact your advisor or the director or certification officer at your EPP.

If you have questions about applying for certification, out-of-state or out-of-country candidates, additional certification-by-examination, charter school testing or temporary teacher certificates, go to the TEA website or contact Texas Education Agency (TEA).


Texas Education Agency (TEA)
Division of Educator Testing and Certification
Room 5-100
1701 North Congress Avenue
Austin, TX 78701-1494


Telephone: 1-512-936-8400, option 2

Fax: 1-512-936-8231




Disability Services

To obtain information and registration materials, contact ETS:

ETS Disability Services
PO Box 6054
Princeton, NJ 08541-6054


Telephone: 1-866-387-8602 (U.S., U.S. Territories and Canada)
 1-609-771-7780 (all other locations)
Hours: 7:30 a.m.-4 p.m. CT (Monday-Friday)
Fax: 1-609-771-7165

CAT Test Center Comments

Comments about the test center or the conditions under which you took a test must be submitted in writing to ETS by mail, email or fax. Comments sent to your EPP or the TEA, or filed with the test administrator, will not be acted upon. Comments must be submitted or postmarked no later than two days after the date of your test.

ETS - Texas Educator Certification Program
CAT Complaints
PO Box 6051
Princeton, NJ 08541-6051


Fax: 1-609-530-0581





Test Question Inquiries

If you think there is an error in a test question that affected your response, tell the test administrator as soon as you finish the test or send a letter to the address below postmarked within two days of your test date.

In your letter, state the name and address of the center, the test date and name of the test, the number and content of the question and the section in which it appeared.


ETS - Texas Educator Certification Program
Test Question Inquiries
PO Box 6667
Princeton, NJ 08541-6667