Phone Contacts

Calling hours for the phone numbers listed below are Monday - Friday 8 a.m. - 5 p.m. CT except where noted.

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Admission Tickets

ETS Customer Service: 1-800-205-2626 (U.S., U.S. Territories and Canada) 1-609-771-7393 (all other locations)

Applying for Certification

Texas Education Agency (TEA): 1-512-936-8400 (out-of-state/out-of-country, certification-by-examination, charter school and temporary teacher certificate candidates should select option 2 to speak with a certification/credentialing specialist.)

Cancellation of a Test Because of Bad Weather or Natural Disaster

ETS Customer Service: 1-800-205-2626

Certification Requirements

Contact your advisor, or the director or certification officer at your Educator Preparation Program.

ETS Disability Services

Phone: 1-866-387-8602 (toll free in the U.S., U.S. Territories and Canada) 1-609-771-7780 (all other locations)
Monday-Friday 7:30 a.m. - 4 p.m. CT

Educator Profile Problems (TEA Website)

TEA Customer Service: 1-512-936-8400

ETS TExES Website Log-in Problems

ETS Customer Service: 1-800-205-2626

Fees and Payment

ETS Customer Service: 1-800-205-2626

Identification Requirements

ETS Office of Testing Integrity: 1-609-406-5430

Registration

ETS Customer Service: 1-800-205-2626

TEA Website Log-in Problems

TEA Customer Service: 1-512-936-8400

Score Reporting

ETS Customer Service: 1-800-205-2626

Test Center Comments

Test center comments must be submitted in writing by mail, email or fax.

PBT Tests
ETS-Texas Educator Certification Program
Test Administration Services
Mail Stop 34-Q
Princeton, NJ 08541-6051
Fax: 1-609-771-7710
Email: TexasTas@ets.org

CAT Tests
ETS-Texas Education Certification Program
CAT Comments
PO Box 6051
Princeton, NJ 08541-6051
Fax: 1-609-530-0581
Email: TexasCAT@ets.org 

Test Security Inquiries and Reporting

ETS Office of Testing Integrity: 1-800-353-8570 (United States only) 1-609-406-5430 (all other locations)

Tests You Need to Take

Contact your advisor, or the director or certification officer at your Educator Preparation Program.