Phone Contacts

Calling hours for the phone numbers listed below are Monday - Friday 8 a.m. - 5 p.m. CT except where noted.

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Admission Tickets

ETS Customer Service: 1-800-205-2626 (U.S., U.S. Territories and Canada) 1-609-771-7393 (all other locations)

Applying for Certification

Texas Education Agency (TEA): 1-512-936-8400 (out-of-state/out-of-country, certification-by-examination, charter school and temporary teacher certificate candidates should select option 2 to speak with a certification/credentialing specialist.)

Cancellation of a Test Because of Bad Weather or Natural Disaster

ETS Customer Service: 1-800-205-2626

Certification Requirements

Contact your advisor, or the director or certification officer at your Educator Preparation Program.

ETS Disability Services

Phone: 1-866-387-8602 (toll free in the U.S., U.S. Territories and Canada) 1-609-771-7780 (all other locations)
Monday-Friday 7:30 a.m. - 4 p.m. CT

Educator Profile Problems (TEA Website)

TEA Customer Service: 1-512-936-8400

ETS TExES Website Log-in Problems

ETS Customer Service: 1-800-205-2626

Fees and Payment

ETS Customer Service: 1-800-205-2626

Identification Requirements

ETS Office of Testing Integrity: 1-609-406-5430 or 1-800-750-6991

Registration

ETS Customer Service: 1-800-205-2626

TEA Website Log-in Problems

TEA Customer Service: 1-512-936-8400

Score Reporting

ETS Customer Service: 1-800-205-2626

Test Center Comments

Test center comments must be submitted to ETS in writing by mail, email or fax. Comments must be submitted or postmarked no later than two days after your test date. Comments filed with the test administrator will not be acted upon.

PBT Tests
ETS-Texas Educator Certification Program
Test Administration Services
Mail Stop 34-Q
Princeton, NJ 08541-6051
Fax: 1-609-771-7710
Email: TexasTas@ets.org

CAT Tests
ETS-Texas Education Certification Program
CAT Comments
PO Box 6051
Princeton, NJ 08541-6051
Fax: 1-609-530-0581
Email: TexasCAT@ets.org 

Test Security Inquiries and Reporting

ETS Office of Testing Integrity: 1-800-353-8570 (United States only) 1-609-406-5430 (all other locations)

Tests You Need to Take

Contact your advisor, or the director or certification officer at your Educator Preparation Program.