Canceling A Test Registration

You may cancel a test registration through your ETS testing account

If you are registered for Monday testing (for military or religious reasons) or military testing, or you are requesting testing accommodations, you cannot cancel online. You may only cancel by phone.

Refunds of test fees will be issued based on the original payment method. If your original payment was made by credit/debit card, a refund will be processed immediately to your credit/debit card. Check with your credit/debit card company regarding its processing time for crediting your account. 

If you are absent, arrive late or are denied admission to the testing center for any reason, including lack of proper identification, you will not be entitled to a refund.

See cancellation deadlines and refund information below.

  • If the cancellation is processed online or received by phone by the registration deadline, the full test fee will be refunded, minus a refund fee of $55.
  • Cancellations processed online or received by phone after the registration deadline will not be eligible for a refund.

My CAA Testing
You must cancel My CAA registrations through the ETS representative who processed your registration. The cancellation policies for TASC and TASC-ASL tests apply to My CAA registrations. ETS will contact My CAA to credit your financial assistance voucher minus the refund fees (see above).