Canceling A Test Registration

You may cancel a test registration through your ETS testing account. If you are registered for Monday PBT testing (for military or religious reasons) or military testing, or you are requesting testing accommodations, you cannot cancel online. You may only cancel by phone.

Refunds of test fees will be issued based on the original payment method. If your original payment was made by credit/debit card, a refund will be processed immediately to your credit/debit card. Check with your credit/debit card company regarding its processing time for crediting your account. If you are absent, arrive late or are denied admission to the testing center for any reason, including lack of proper identification, you are not entitled to a refund.

Service fees are nonrefundable.

See cancellation deadlines and refund information below.

CAT

  • If you register to test less than three days prior to the test date and then cancel, you will not be eligible for a refund.
  • For the Core Subjects individual subject tests (Test Codes 801-809), if the cancellation is processed online or by phone no later than three days prior to the test date, the full test fee (including the International Site fee) will be refunded, minus a refund fee of $32
  • If the cancellation is processed online or by phone no later than three days prior to the test date, the full test fee (including the International Site fee) will be refunded, minus a refund fee of $65.
  • Cancellations processed online or by phone less than three days prior to the test date are not eligible for a refund.

PBT

  • If the cancellation for the TExES Braille test is processed online or received by phone by the regular registration deadline, the full test fee will be refunded, minus a refund fee of $55.
  • If the cancellation is processed online or received by phone after the regular registration deadline but before the late registration deadline, the full test fee will be refunded, minus a refund fee of $65.
  • Cancellations for the TExES Braille test that are processed online or received by phone after the late registration deadline are not eligible for a refund.

DANTES Testing

Fees for DANTES requests are not refundable.

My CAA Testing

You must cancel My CAA registrations through the ETS representative who processed your registration. The cancellation policies for CAT tests and the TExES Braille test apply to My CAA registrations. ETS will contact My CAA to credit your financial assistance voucher minus the refund fees. See the TExES Registration Bulletin for more information.

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