contact

In all written correspondence, please include your full name, mailing address and telephone number, and indicate the test(s) about which you are requesting information. Include your TEA ID number, if available.
 

General Inquiries

Contact ETS for test registration-related issues and questions/issues regarding payment, admission tickets and score reporting.

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ETS - Texas Educator Certification Program
PO Box 6001
Princeton, NJ 08541-6001

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Telephone: 1-800-205-2626 (U.S., U.S. Territories and Canada)
 1-609-771-7393 (all other locations)
Hours: Monday-Friday 8 a.m.-5 p.m. CT
Fax: 1-973-735-0156 or 1-866-484-5860

Test Use/Certification

If you have questions about which test(s) you need to take or about certification requirements for Educator Preparation Program (EPP) candidates, contact your advisor, or the director or certification officer at your EPP.

If you have questions about applying for certification, contact the Texas Education Agency (TEA) or go to the TEA website.

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Texas Education Agency (TEA)
Division of Educator Certification and Standards
Room 5-100
1701 North Congress Avenue
Austin, TX 78701-1494

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Telephone: 1-512-936-8400
Fax: 1-512-936-8231

Disability Services

To obtain information and registration materials, contact ETS:

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ETS Disability Services
PO Box 6054
Princeton, NJ 08541-6054

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Telephone: 1-866-387-8602 (U.S., U.S. Territories, and Canada)
 1-609-771-7780 (all other locations)
Hours: 7:30 a.m. - 4 p.m. CT (Monday - Friday)
Fax: 1-609-771-7165

PBT Test Center Comments

Comments about the test center or the conditions under which you took a PBT test must be submitted in writing by mail, email or fax. Comments sent by mail must be submitted or postmarked no later than 2 days after your test date.
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ETS - Texas Educator Certification Program
Test Administration Services
Mail Stop 34-Q
Princeton, NJ 08541-6051

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Fax: 1-609-771-7710

 

CAT Test Center Complaints

Comments about the test center complaints or the conditions under which you took a CAT test must be submitted in writing by mail, email or fax. Complaints must be submitted or postmarked no later than 2 days after your test date.
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ETS - Texas Educator Certification Program
CAT Comments
PO Box 6051
Princeton, NJ 08541-6051

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Fax: 1-609-530-0581

 

Test Question Inquiries

If you think there is an error in a test question that affected your response, tell the test administrator as soon as you finish the test or send a letter to the address below postmarked within 2 days of your test date.

In your letter, state the name and address of the center, the test date and name of the test, the number and content of the question and the section in which it appeared.

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ETS - Texas Educator Certification Program
Test Question Inquiries
PO Box 6667
Princeton, NJ 08541-6667