Canceling A Test Registration

You may cancel a test registration through your ETS testing account. If you are registered for Monday PBT testing (for military or religious reasons) or military testing, or you are requesting testing accommodations, you cannot cancel online. You may only cancel by phone.

Refunds of test fees will be issued based on the original payment method. If your original payment was made by credit/debit card, a refund will be processed immediately to your credit/debit card. Check with your credit/debit card company regarding its processing time for crediting your account. If you are absent, arrive late or are denied admission to the testing center for any reason, you will not be entitled to a refund. See cancellation deadlines and refund information below.

PBT MRT, MMT and MST Tests

  • If the cancellation is processed online or received by phone by the regular registration deadline, the full test fee will be refunded, minus a refund fee of $55.
  • If the cancellation is processed online or received by phone after the regular registration deadline but before the late registration deadline, the full test fee will be refunded, minus a refund fee of $65.
  • Cancellations processed online or received by phone after the late registration deadline will not be eligible for a refund.

CAT MTT Test

  • If you register to test less than three days prior to the test date and then cancel, you will not be eligible for a refund.
  • If the cancellation is processed online or by phone no later than three days prior to the test date, the full test fee will be refunded, minus a refund fee of $65.
  • Cancellations processed online or by phone less than three days prior to the test date will not be eligible for a refund.

DANTES Testing
Fees for DANTES requests are not refundable.

My CAA Testing
You must cancel My CAA registrations through the ETS representative who processed your registration. The cancellation policies for PBT and CAT tests apply to My CAA registrations. ETS will contact My CAA to credit your financial assistance voucher minus the refund fees.

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